Question 1

What countries are available for delivery?

Accepted Answer

Delivery is available to over the European Union. 
For deliveries outside the European Union, please contact us: info@dressmeup.lu

Question 2

What is the cost of delivery?

Accepted Answer

LUXEMBOURG

EUROPEAN UNION (excluding Luxembourg)

Question 3

What are the delivery options?

Question 4

What are the delivery times?

Accepted Answer

Once payment has been confirmed, your order is prepared by our warehouse within an average of 24 to 48 hours (excluding Sundays and public holidays).
It is then handed over to the carrier, who takes care of delivery according to the times mentioned below (excluding Sundays and public holidays).
These times are given for information only. We cannot be held responsible for longer delivery times caused by the carrier.
Pre-ordered and/or limited edition items may have delayed delivery times. If this is the case, delivery times are mentioned in the product description of the item concerned.

LUXEMBOURG

EUROPEAN UNION (excluding Luxembourg)

Question 5

Are customs duties and taxes included?

Accepted Answer

Prices are shown inclusive of all taxes, and no additional charges will be payable on receipt of the parcel.

Question 6

How can I track the status of my order?

Accepted Answer

Once your package has been handed over to the carrier, a shipping confirmation is sent by e-mail.
 
You'll find the tracking number for your package, an estimated delivery date and a link to follow the progress of your order.

Question 7

I have received the wrong item or an item is missing, what should I do?

Accepted Answer

If you have received the wrong product or your order is incomplete, please contact us via the contact form you will find in our Website or by email: info@dressmeup.lu 
 
Please attach to your message your order number, photos of your parcel and photos of the items received.

Question 8

Why is my parcel in "return to sender" status?

Accepted Answer

A package may have been returned to our warehouse ("return to sender") for several reasons:
 
The carrier did not have enough information to deliver your package
The delivery address was incorrect
The recipient does not live at the address indicated
Refusal to pay taxes and customs duties
Technical errors preventing delivery of your parcel
 
Once the parcel has been received in our warehouse, we will reimburse you within 5 to 10 working days.

Delivery & Returns