Delivery & Returns
Delivery is available to over the European Union.
For deliveries outside the European Union, please contact us: info@dressmeup.lu
LUXEMBOURG
Shipping Methods | Purchase value | Delivery cost |
|---|---|---|
In-store delivery | Any value | Free |
Standard delivery | 100 € or more | Free |
Express delivery | ​100 € or more | ​25 € |
Standard delivery | < ​100 € | ​15 € |
Express delivery | ​< ​100 € | ​25 € |
EUROPEAN UNION (excluding Luxembourg)
Shipping Methods | Purchase value | Delivery cost |
|---|---|---|
​Standard delivery | ​Any value | ​​25 € |
​Express delivery | ​Any value | ​50 € |
​Shipping methods | Luxembourg | European Union (excluding Luxembourg) |
|---|---|---|
In-store delivery | ​X | ​ |
UPS Standard | X | X |
UPS Express | X | X |
Once payment has been confirmed, your order is prepared by our warehouse within an average of 24 to 48 hours (excluding Sundays and public holidays).
It is then handed over to the carrier, who takes care of delivery according to the times mentioned below (excluding Sundays and public holidays).
These times are given for information only. We cannot be held responsible for longer delivery times caused by the carrier.
Pre-ordered and/or limited edition items may have delayed delivery times. If this is the case, delivery times are mentioned in the product description of the item concerned.
LUXEMBOURG
​Shipping Methods | ​Preparation time | ​Delivery time | Preparation + Delivery |
|---|---|---|---|
​In-store delivery | ​2 to 8 hours | ​ | ​24 hours maximum (excluding orders placed on public holidays or when the store is closed) |
Standard Delivery | 1 business day | 2-3 business days | 3-4 business days |
Express Delivery | 1 business day | 1-2 business days | 2-3 business days |
EUROPEAN UNION (excluding Luxembourg)
​​Shipping Methods | ​Preparation time | ​Delivery time | ​Preparation + Delivery |
|---|---|---|---|
​Standard Delivery | 1 business day | ​3-4 business days | ​4-5 business days |
​Express Delivery | 1 business day | 2-3 business days | 3-4 business days |
Prices are shown inclusive of all taxes, and no additional charges will be payable on receipt of the parcel.
Once your package has been handed over to the carrier, a shipping confirmation is sent by e-mail.
You'll find the tracking number for your package, an estimated delivery date and a link to follow the progress of your order.
If you have received the wrong product or your order is incomplete, please contact us via the contact form you will find in our Website or by email: info@dressmeup.lu
Please attach to your message your order number, photos of your parcel and photos of the items received.
A package may have been returned to our warehouse ("return to sender") for several reasons:
The carrier did not have enough information to deliver your package
The delivery address was incorrect
The recipient does not live at the address indicated
Refusal to pay taxes and customs duties
Technical errors preventing delivery of your parcel
Once the parcel has been received in our warehouse, we will reimburse you within 5 to 10 working days.