10.1 Legal right of withdrawal

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Right of withdrawal 

 

If you are contracting as a consumer, you have the right to withdraw from the Contract, within 14 days, without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or, in case of multiple goods in one order delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

 

You can exercise your right of withdrawal by using and sending the sample withdrawal form that can be downloaded HERE, by post (Dress Me Up – 56 Grand Rue L-1660 Luxembourg, Luxembourg) or by e-mail (info@dressmeup.lu). 

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To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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Return of Gift Cards is governed by the Terms and Conditions of the Gift Card. 

 

Effects of withdrawal 

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If you withdraw from the Contract, we shall reimburse to you all payments received from you - including the costs of delivery to the original delivery place (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) but excluding, where applicable, the costs of returning the order to us - without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

 

You shall send back the goods to us at the following address: 

 

Dress Me Up

(Galerie Beaumont)

56 Grand-Rue

L-1660 Luxembourg

Luxembourg

 

or hand them over at our store (same address), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

 

Unless you hand over the goods at Dress Me Up store in Luxembourg, you shall bear the direct cost of returning the goods. In this case, please remember to present a printout of Shipment Confirmation together with the returned goods. 

 

 

10.2 Common provisions

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Your right to cancel the Contract shall apply exclusively to the products that are returned in the same conditions in which you received them. No reimbursement will be made if the product has been used more than just opening it, for products that are not in the same condition as when they were delivered or when they have been damaged, so take care of the products(s) while in your possession. Please return the products using or including all their original packaging  and other documents, if any, accompanying the products. 

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Upon cancellation, the respective products shall be returned as follows:

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• Returns to Dress Me Up store in Luxembourg 

 

You can make the returns at our store in Luxembourg, going to the store and returning the article together with Shipment Confirmation email. You can present the Shipment Confirmation either by showing it in digital form on your mobile device or by bringing to the store a print-out of it. You must also present, where appropriate, the card that was used to pay for the products. 

The amount paid for the item(s) returned will be refunded via the same means of payment used to make the purchase. 

This option is free of charge.

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• Returns by Courier 

 

Return shipping costs must be covered ​by the customer. Customer can choose the shipping provider for the return of the items. 

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For further information, please refer to the Delivery & Returns section. 

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After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase. 

 

You shall assume the cost and risk of returning the products to us if you return them by your own means. In this case, please remember to send a print-out the Shipment Confirmation, together with the returned goods. 

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If you have any questions, you can contact us through any of the communication methods available on the Website. 

 

10.3. Returns of defective products

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In the cases in which you consider that at the delivery the product is not as stipulated in the Contract, you must contact us immediately. To do so, contact us through any of the communication methods available on the Website, providing the product details and the damage sustained, and there we will indicate what you need to do. 

 

You can return the product by handing it over at our store in Luxembourg or by delivering it to a Courier who we will send to your home. If you return the item in our store in Luxembourg, you should present the item together with the Shipment Confirmation in digital form on your mobile device or in a print-out version. 

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We will carefully examine the returned product and will notify you by e-mail within a reasonable period if the product may be refunded or replaced (as appropriate). The refunding or replacement of the product shall take place as soon as possible and in all cases within 14 days from the date on which we send you an email confirming the that refund or replacement of the product is going ahead.

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The amounts paid for the products returned due to any damage or defect, when it actually exists, will be reimbursed in full, including the delivery costs related to sending the product and the costs to you for returning it to us. The refund shall be paid by the same payment means you used to pay from the purchase. 

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All rights recognized in current legislation shall be, in any case, safeguarded.